Doing it Right: Comcast Technician Eric Tucker

One of the reasons I’ve been such a slacker blogger over the past several months is that my computer has been slow. I’m talking walk through mud with snow shoes slow. Most sites were so slow to load that I’d click the link and then start some paperwork before returning back to see if it had loaded. Some sites, like WordPress, would only load occasionally.

As you can imagine, this turtle-like behavior was the cause of much frustration and many interactions between me and my internet cable provider, Comcast. All of them were futile until this past week when @ComcastWill offered to have a technician sent to my house to see about exchanging my modem. Thrilled, I accepted. Continue reading

Doing it Right: Dr. Craig Johnson

It’s shocking. I know. Following my first root canal in January I told everyone I knew that I’d happily return for another one the following day if I had to. It’s not that a root canal is a walk in the park but Dr. Craig Johnson and his staff have perfected the experience down to an art form. I call it doing it right.

Here are just a few of the things they’re doing right:

He’s an expert. Having never met Dr. Johnson or had a root canal I was comforted by the fact that the procedure is one of Dr. Johnson’s specialties. Read expert.

They understand the importance of establishing trust. When I first called to schedule my January 3rd appointment way back last October, the topic of dental insurance came up. I provided Rochelle with my dental insurance information, set the appointment and congratulated myself on my bravery. {Yes, I’m a wimp.} Continue reading