Doing It Right: Faryl Robin

Faryl RobinThe most gorgeous pair of shoes in my closet are this pair by Faryl Robin. Equally amazing is the story of how I got them. It was my first experience with excellent customer service on Twitter.

The year was 2008. My daughter found the shoes on the Anthropologie website. They were marked down, priced to sell, so I immediately ordered a pair. Sadly, the site was out of her size, 11.

On a whim I did a search and discovered that Faryl Morse herself, CEO and creative director at Faryl Robin was on Twitter. So I took a chance and sent her a tweet. To my great surprise she responded that I should message her assistant so that they could track down the shoes for my daughter.┬áTo make a long story short, they found a pair of 11s, and they’re now in my daughter’s closet.

I never wear my Faryl Robins but that I recall this story and the kindness and attentiveness of Faryl and her staff. The fondness I feel spills over to the entire brand. This is what is known as #DoingItRight