The year was 2008. My daughter found the shoes on the Anthropologie website. They were marked down, priced to sell, so I immediately ordered a pair. Sadly, the site was out of her size, 11.
On a whim I did a search and discovered that Faryl Morse herself, CEO and creative director at Faryl Robin was on Twitter. So I took a chance and sent her a tweet. To my great surprise she responded that I should message her assistant so that they could track down the shoes for my daughter. To make a long story short, they found a pair of 11s, and they’re now in my daughter’s closet.
I never wear my Faryl Robins but that I recall this story and the kindness and attentiveness of Faryl and her staff. The fondness I feel spills over to the entire brand. This is what is known as #DoingItRight