Embracing Negative Feedback

What do you do when you notice that someone on Twitter is bashing your product? So many businesses just ignore negative feedback, using a head-in-the-sand technique. Why? They’re either hoping that by ignoring them the naysayers will disappear, they’re a little afraid of them or they just don’t know how to respond.

How do you deal with negative feedback or push-back from customers? I suggest you embrace the criticism and engage with the customer. Continue reading